Billing

Yes, the minimum order value is AED 100 AED

All deliveries over AED 300 are free of charge on your order and those
below AED 300 are charged at a flat rate fee of AED15 per delivery.

We accept payments by
debit or credit card. You can also pay through Cash On Delivery (COD) - In this case
you pay in Cash to the courier person while accepting the goods.

After checking out during the payment process, you will get a
confirmation that your payment has been processed successfully. You will also
get a mail in your registered email id confirming the order.

Yes, we offer our delivery service to all the Emirates. Please refer the
shipping policy for the delivery days to each emirate

Yes, it is mandatory
to register with us using your email Id and mobile number. When you register
with us, you can receive timely offers and will be able to connect with our
support team .

You can expect to receive your
order the next day in Dubai, Sharjah, Ajman and Abu Dhabi provided the order is
placed before 3pm from the order confirmation date. For other Emirates, please
refer the shipping policy for delivery days.

We can only process
one shipping address per order. So, if you would like to order several items
and ship to different people, please treat these as separate orders.  

Product

If you realize that an
item is missing after the delivery, please contact us immediately or within 2
days following the delivery.

You can write to us at care@masterbakerstudio.com

We will resolve the
issue for you as quickly as we can.

We will contact you on
the day of delivery to advise you on any of your ordered products that are not
available, we will also provide substitution product options which will be
similar to the original item ordered.

We do our best to
ensure our products are of the highest quality standards.

If you would like to
report a product complaint, you can mail us at care@masterbakerstudio.com

We at Masterbaker Studio
only sell 100% authentic bakery and pastry related products from all over the
world. All of our products are sourced from authorized distributors and are of premier
quality.

If an item arrives damaged and you wish to return it, please email us at
care@masterbakerstudio.com

Customer support

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